Client Rights

CLIENT’S BILL OF RIGHTS

As a client at the St. Joseph's University Student Health Services, you have the right to: 

• Understand and use these rights. If for any reason you do not understand, or you need help, the health services staff must provide assistance, including an interpreter. 
• Receive treatment without discrimination as to race, color, religion, gender, national origin, disability, sexual orientation or source of payment. 
• The right to humane care and treatment. You will be treated with respect, consideration and dignity. 
• You can expect that your personal convictions and beliefs will be taken into account when you seek help. 
• Privacy while in the health services and confidentiality of all information and records regarding your care. 
• No care can be provided to you without your consent. 
• The right to participate in decisions that are made regarding your health care and treatment, including ethical concerns.
• Be informed of the name and position of the healthcare provider who will be in charge of your care. 
• The right to information regarding the scope and availability of services.
• Refuse treatment and be told what effect this may have on your health.
• Receive emergency care if you need it. 
• Review your medical record without charge. Obtain a copy of your medical record for which health services can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
• The right to complain about the quality of care and have a fair review of that complaint without fear of compromise of future service. 

CLIENT’S RESPONSIBILITIES

The student health services staff cares for the well-being of all St. Joseph’s students. We believe that to be effective, the effort must be a partnership with the patient and the healthcare team working together. You will be expected, within the limits of your abilities, to share in the responsibility for your healthcare, which are:

• Provide accurate and complete information to the best of your ability regarding your medical history including allergies, medications (prescription, over-the-counter, herbal and dietary supplements), past illnesses and hospitalizations.
• Provide accurate and complete information to the best of your ability regarding your family history. 
• Follow the treatment plan that is prescribed by your provider. 
• Keep appointments or contact health services if you need to reschedule or cancel. 
• Be respectful of all the healthcare providers, staff and other students at health services.