Student Success Adviser (Part-Time)

May 4, 2023
Online Campus

SJNY Online is seeking a part-time Student Success Adviser to provide academic advisement and student support for a diverse online population. The adviser will contribute to student retention, success, and engagement operations, as well as compile and manage data for analysis. This position will report to the Assistant Director of Student Success and is primarily based in our Great River location with some travel required to the Patchogue campus. The SJNY Online team works together to create a schedule that covers regular office hours but also early mornings, evenings, and weekends; scheduled hours may vary depending on the school year cycle, but presence overlapping with typical workday hours (Monday-Friday from 9 a.m. – 5 p.m.) will be expected at least three days per week. Some weekend work will be expected.

Our ideal candidate is passionate about online education and enjoys working both autonomously and collaboratively with an understanding and appreciation for University protocols and policy. They are excited to help students achieve academic and professional goals, open to working with data, comfortable in a “paperless” environment, and enthusiastic about utilizing technology to achieve established outcomes and goals. If there is no direct experience with academic advisement software, a learning management system (e.g. Canvas, Blackboard, or Brightspace), and/or a database system (e.g. Ellucian Colleague), the candidate should demonstrate an aptitude and willingness to learn new technologies related to the position.

Duties/Responsibilities Include

  • Provide assistance with academic advisement and scheduling of all SJNY Online students as needed
  • Connect students to academic, wellness, career, and other University resources, as well as foster open lines of communication with University offices and departments to support online student services
  • Work with students on processes relating to readmittance, withdrawals, LOAs, and changes of major/student type
  • Co-facilitate SJNY Online new student orientations
  • Assist support efforts for at-risk and conditionally admitted students
  • Participate on the Academic Development Committee
  • Collaborate with the online team to create and implement student success initiatives and projects that contribute to the support and growth of SJNY Online
  • Compile and manage some data for academic advisement, retention, and student support operations
  • Contribute to maintaining a database of resources regarding the most current best practices in online student success, etc.
  • Assist with communication and engagement efforts for students from enrollment to graduation
  • Assist with various social media initiatives and functions (e.g. content creation, page maintenance, student groups, data reporting)
  • Attend SJNY Online administrative team meetings

Preferred Qualifications and Skills

  • Bachelor’s degree
  • Tech savvy
  • Superb interpersonal skills
  • Strong critical thinking, problem solving, and written communication skills
  • Ability to identify tasks for completion independently
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with Google Workspace (Drive, Docs, Sheets, Slides)
  • Experience/knowledge of social media a plus (Facebook, YouTube, TikTok)

Application Process and Additional Information

Hours/Salary: 19 hours per week  / Salary: $28 per hour (Bachelor’s Degree, or $36 per hour (Master’s Degree/ Location: Great River / Modality: Office-based (NOT remote)

Submit cover letter and resume/CV via the Student Success Adviser Application Form. Applications without a cover letter will not be accepted. If you have questions about the position, please contact Christine Brody, Assistant Director of Student Success, at [email protected].

It is the policy of St. Joseph's University not to discriminate on the basis of race, color, religion, sex, national or ethnic origin, sexual orientation, gender identity or expression, citizenship, age, disability, genetic information, status as a victim of domestic violence, military status, status as a protected veteran, marital status or status of an individual in any group or class protected by applicable federal, New York State or New York City Law. This policy applies to all terms and conditions of employment, educational programs, admissions policies, financial aid, and all other school administered programs or policies.

The University also provides accommodations for qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable state and local laws. If you need an accommodation during the application process or while employed, please contact Human Resources.

Your employment is contingent upon receipt of proof of eligibility to work in the United States. Please note that the Department of Homeland Security (DHS) requires that all U.S. employers complete and retain a current Form I-9 for each individual they hire for employment in the United States, verifying the employment eligibility and identity documents presented by the employee and recording the document information. You will be required to complete your portion of the document, with your documentation verifying your identity and eligibility to work, no later than your third day of employment.